CloudFlow Analytics Terms of Service
Important: Please read these terms carefully before using our cloud computing platform. By accessing our services, you agree to be bound by these terms.
1. Service Agreement
CloudFlow Analytics provides intelligent cloud computing services, infrastructure management, and analytics platforms. These terms govern your use of our cloud services and related technologies.
Service Levels
- Basic Cloud: Standard cloud infrastructure with 99.5% uptime
- Professional Cloud: Enhanced services with 99.9% uptime guarantee
- Enterprise Cloud: Premium infrastructure with 99.99% uptime SLA
- Dedicated Cloud: Custom cloud solutions with dedicated resources
2. Account Registration
To access our cloud services, you must create an account with accurate information. You are responsible for maintaining the security of your account credentials and all activities under your account.
Account Requirements
- Must be 18+ years old or have legal guardian consent
- Provide accurate contact and billing information
- Maintain secure password and two-factor authentication
- Comply with usage policies and resource limits
3. Service Usage
Our cloud platform is designed for legitimate business and personal use. You agree to use our services responsibly and in accordance with applicable laws and regulations.
Acceptable Use
- Deploy applications and services within resource limits
- Maintain appropriate security measures for your data
- Monitor and optimize resource consumption
- Report security vulnerabilities responsibly
Prohibited Activities
- Illegal activities or copyright infringement
- Malicious software or security threats
- Excessive resource consumption affecting other users
- Unauthorized access to other accounts or systems
4. Data Protection
We implement industry-standard security measures to protect your data. Your data remains your property, and we provide tools for backup, encryption, and access control.
Data Security Features
- AES-256 encryption for data at rest and in transit
- Multi-region backup and disaster recovery
- Access controls and audit logging
- Compliance with GDPR, CCPA, and SOC 2 standards
5. Service Availability
We strive to maintain high service availability but cannot guarantee 100% uptime. Scheduled maintenance will be communicated in advance, and we provide service level agreements based on your plan.
6. Pricing and Billing
Pricing is based on resource usage and service tier. Billing occurs monthly, and payment is required to maintain service access. Price changes will be communicated 30 days in advance.
Billing Terms
- Monthly billing cycles with automatic payment
- Resource usage metered and billed accordingly
- 30-day notice for price changes
- Service suspension for non-payment after 7 days
7. Support Services
Technical support is available through our help center, documentation, and direct contact channels. Support levels vary by service tier.
8. Termination
Either party may terminate the service agreement with appropriate notice. Upon termination, you have 30 days to retrieve your data before permanent deletion.
9. Limitation of Liability
CloudFlow Analytics' liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.
10. Governing Law
These terms are governed by the laws of Delaware, United States. Any disputes will be resolved through binding arbitration in Delaware.
Contact Information: For questions about these terms, contact our legal team at legal@cloudflow-analytics.com or call 1-800-CLOUD-FLOW.
Last Updated: January 2025
Version: 2.1