CloudFlow Analytics Privacy Policy
Your privacy is our priority. This policy explains how we collect, use, and protect your data when using our cloud computing platform.
1. Information We Collect
We collect information necessary to provide our cloud computing services, including account details, usage metrics, and technical data for service optimization.
Account Information
- Contact details (name, email, phone number)
- Billing information and payment methods
- Account preferences and settings
- Organization details for enterprise accounts
Usage Data
- Resource consumption and performance metrics
- Application logs and error reports
- API usage and access patterns
- Service configuration and deployment data
2. How We Use Your Information
Your information is used to provide, maintain, and improve our cloud services. We analyze usage patterns to optimize performance and ensure service reliability.
Data Processing Purposes
- Service provision and account management
- Performance monitoring and optimization
- Security monitoring and threat detection
- Billing and subscription management
- Customer support and technical assistance
- Service improvement and feature development
3. Data Security
We implement comprehensive security measures to protect your data, including encryption, access controls, and continuous monitoring.
| Security Measure |
Description |
Status |
| Encryption |
AES-256 encryption for data at rest and in transit |
Active |
| Access Control |
Role-based access with multi-factor authentication |
Active |
| Monitoring |
24/7 security monitoring and threat detection |
Active |
| Backup |
Automated backups with geo-redundancy |
Active |
4. Data Sharing
We do not sell your personal information. Data may be shared with trusted service providers who assist in delivering our services, always under strict confidentiality agreements.
Third-Party Services
- Payment processing partners for billing
- Infrastructure providers for service delivery
- Security services for threat protection
- Analytics services for performance monitoring
5. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations. You can request data deletion at any time.
Retention Periods
- Account Data: Retained while account is active plus 90 days
- Usage Logs: Retained for 12 months for billing and support
- Security Logs: Retained for 24 months for security analysis
- Billing Records: Retained for 7 years for compliance
6. Your Rights
You have comprehensive rights regarding your personal data, including access, correction, deletion, and portability.
Data Rights
- Access your personal data and processing information
- Correct inaccurate or incomplete data
- Delete your data (subject to legal requirements)
- Export your data in portable formats
- Restrict processing in certain circumstances
- Object to processing for marketing purposes
7. International Transfers
Your data may be processed in various countries where we operate. We ensure appropriate safeguards are in place for international transfers.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze service usage. You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children without parental consent.
10. Contact Us
For privacy-related questions or to exercise your rights, contact our data protection team.
Privacy Contact Information:
Email: privacy@cloudflow-analytics.com
Phone: 1-800-CLOUD-PRIVACY
Address: CloudFlow Analytics, Privacy Office, 100 Cloud Street, San Francisco, CA 94105
11. Policy Updates
This privacy policy may be updated to reflect changes in our practices or legal requirements. We will notify you of significant changes.
Last Updated: January 2025
Version: 3.0